Privacy Policy

Last updated: 25 June 2026

This Privacy Policy explains how Kaffeina Group Pty Ltd collects, uses, stores, and protects personal information in connection with EOL_ONE, our Equipment on Loan software service.

1. Who We Are

EOL_ONE is a software service operated by Kaffeina Group Pty Ltd in Victoria, Australia. For privacy questions, contact us at sales@kaffeina.com.au.

2. Information We Collect

We may collect and store information needed to operate the platform, including user names, email addresses, login and audit records, customer business details, contact details, agreement records, asset and equipment records, uploaded documents, generated PDFs, backup records, and support correspondence.

3. How We Use Information

We use information to provide and support the EOL_ONE software service, manage user access, maintain customer and equipment records, generate documents, support audit and recovery processes, improve reliability, provide support, and comply with legal or operational obligations.

4. Access and Account Security

Access to EOL_ONE is limited to authorised users. Users are responsible for keeping passwords and authentication details secure and for only accessing information they are permitted to use.

5. Sharing Information

We do not sell personal information. We may share information with service providers who help host, secure, back up, maintain, or support the platform, or where required by law, regulation, dispute process, or a lawful request.

6. Third-Party Services

EOL_ONE may use third-party infrastructure and services such as hosting providers, backup storage, email services, domain services, and SSL/certificate providers. These services are used to operate and protect the platform.

7. Data Storage and Backups

Platform data may be stored in live systems, local backups, recovery backups, and authorised cloud backup locations. Backups are used for business continuity, recovery, and audit purposes.

8. Data Retention

We retain information for as long as needed to provide the service, maintain business records, meet legal obligations, resolve disputes, and preserve audit and recovery records.

9. Your Rights

You may contact us to request access to, correction of, or deletion of personal information where applicable. Some records may need to be retained for legal, audit, contractual, or business continuity reasons.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new last updated date.

11. Contact

For privacy questions or requests, contact Kaffeina Group Pty Ltd at sales@kaffeina.com.au.